Last Updated: October 20, 2026

At Calmivelle, we value your privacy and are committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how Calmivelle ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our online store and related services (collectively, the "Services").

We respect consumer privacy and are committed to complying with applicable privacy and data protection laws.

1. Information We Collect

We collect personal information reasonably necessary to operate our online store, process and fulfill orders, provide customer service, maintain security, and improve our Services.

Depending on how you interact with our website, the information we collect may include:

Personal and Contact Information

• Name, email address, and telephone number.

• Billing and shipping addresses.

• Information you voluntarily provide when contacting us.

Order and Transaction Information

• Products purchased, order details, and purchase history.

• Order numbers, transaction amounts, and payment status.

• Shipping details, tracking numbers, and delivery status.

• Information necessary to process returns, refunds, and order-related inquiries.

Payment Information

Payments made through our website are securely processed by third-party payment service providers.

These providers handle payment information in accordance with their applicable security standards and privacy practices. Calmivelle receives the transaction information necessary to confirm payments, fulfill orders, process refunds, and resolve payment-related issues.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address, browser type, device type, and operating system.

• Approximate location derived from your IP address.

• Pages viewed, products browsed, search activity, and shopping cart interactions.

• Website interactions, referring pages, and access times.

• Information collected through cookies, pixels, log files, and similar technologies.

Customer Service Information

When you contact us regarding an order, return, refund, or other inquiry, we may collect your messages, order details, contact information, and supporting information you choose to provide.

Marketing Information

Where applicable, we may collect marketing preferences and information about interactions with our advertisements or promotional communications.

2. How We Use Your Information

We use personal information for the following purposes:

Order Processing and Fulfillment

To confirm purchases, process orders, prepare and package products, arrange shipping, provide tracking information, and complete order fulfillment.

Payment Processing

To facilitate secure transactions, confirm payments, process refunds, and resolve payment-related issues through our payment service providers.

Customer Service and After-Sales Support

To respond to customer inquiries, handle returns and refunds, resolve delivery issues, and provide assistance with purchases.

Customer service and after-sales support are handled directly by Calmivelle.

Website Operations and Improvement

To maintain website functionality, monitor performance, troubleshoot technical issues, and improve our products and shopping experience.

Advertising and Marketing

To promote our products, measure advertising performance, understand interactions with our website and advertisements, and support relevant marketing activities.

We may use advertising platforms such as Google, Meta, TikTok, Pinterest, and other advertising services.

Where required by applicable law, we obtain consent or provide appropriate privacy choices for certain advertising, marketing, and tracking activities.

We do not use customers' personal information or photographs in advertising without any consent required by applicable law.

Security and Legal Compliance

To detect and prevent fraud, protect transactions, maintain necessary business records, comply with applicable laws, and respond to lawful requests.

3. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our online store, process payments, fulfill orders, support advertising activities, or comply with applicable legal requirements.

These service providers may include:

E-commerce Platform Providers

We use an e-commerce platform to operate our online store, manage products, support checkout, and process orders.

Payment Service Providers

Payment service providers securely process customer payments, refunds, and related transactions in accordance with their applicable security standards and privacy practices.

Shipping and Logistics Providers

We prepare and package orders and arrange delivery through shipping and logistics providers.

We share only the information reasonably necessary to complete delivery, such as recipient names, shipping addresses, contact details where needed, and shipment information.

Advertising and Analytics Platforms

We may use advertising and measurement services from platforms such as Google, Meta, TikTok, Pinterest, and others.

Where enabled, these services may collect or receive information about website visits, product interactions, shopping activity, and purchase events through cookies, pixels, or similar technologies.

This information may be used to measure advertising effectiveness, improve campaigns, or support personalized advertising, subject to applicable privacy laws and customer choices.

Legal and Regulatory Requirements

We may disclose personal information when required by law, valid legal process, or when reasonably necessary to protect our legal rights, customers, or Services.

Customer service and after-sales support are handled directly by Calmivelle.

We do not sell or rent customer names, email addresses, telephone numbers, or other contact information to third parties for their independent marketing purposes.

4. Cookies and Advertising Technologies

Our website uses or may use cookies, pixels, and similar technologies to support website functionality, understand visitor activity, and improve our Services.

These technologies may be used for:

• Essential Functions: Supporting shopping carts, checkout, security, and core website operations.

• Website Analytics: Understanding website traffic, visitor interactions, and performance.

• Advertising Measurement: Measuring the effectiveness of advertising campaigns.

• Personalized Advertising: Where enabled, helping display advertisements that may be relevant to visitors' interests.

Some advertising technologies may be provided by platforms such as Google, Meta, TikTok, and Pinterest.

You may manage certain cookies through your browser settings and, where available, through privacy controls provided on our website.

Where required by applicable law, we provide appropriate choices concerning non-essential cookies, tracking technologies, and certain uses or disclosures of personal information for advertising.

Disabling certain cookies may affect website functionality.

5. Personal Information Sales, Sharing, and Privacy Choices

Calmivelle does not sell or rent customers' contact information to third parties for their independent marketing purposes.

However, certain advertising and analytics activities may involve disclosures of personal information that qualify as a "sale," "sharing," or processing for "targeted advertising" under applicable U.S. state privacy laws, even when no money is exchanged.

Where applicable, eligible consumers may have the right to opt out of these activities.

To request information about your privacy choices or exercise an applicable privacy right, please contact us at info@calmivelle.shop.

Where required by applicable law, we provide appropriate website-based privacy controls and honor qualifying opt-out preference signals, including Global Privacy Control (GPC).

We will not unlawfully discriminate against consumers for exercising their applicable privacy rights.

6. Payment Security and Data Protection

We are committed to protecting our customers' personal and payment-related information.

Our website uses secure HTTPS connections with TLS encryption to help protect information transmitted between customers and our Services.

Payments are processed through established third-party payment service providers that maintain security measures and follow applicable payment industry security standards, including PCI DSS requirements where applicable.

Payment-related information is handled by the relevant payment service providers in accordance with their security and privacy practices.

When a refund is approved under our Return & Refund Policy, it is processed through the applicable payment service and returned to the original payment method, subject to the processing times of the payment provider and financial institution.

We also take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Although we take reasonable precautions to protect personal information, no method of electronic transmission or data storage can be guaranteed to be completely secure.

7. Your Privacy Rights and Applicable U.S. Privacy Laws

Calmivelle is committed to respecting consumer privacy and complying with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws.

Depending on your state of residence and the privacy laws applicable to Calmivelle, you may have certain rights regarding your personal information.

These rights may include:

• Right to Know or Access: Request information about the personal information we collect, use, or disclose.

• Right to Delete: Request deletion of eligible personal information, subject to legal exceptions.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.

• Right to Opt Out: Opt out of certain sales, sharing, or processing of personal information for targeted advertising, where applicable.

• Right to Limit Certain Uses: Request limitations on certain uses or disclosures of sensitive personal information, where applicable.

• Right to Appeal: Appeal certain decisions concerning privacy requests where applicable law provides this right.

• Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy request, please contact info@calmivelle.shop.

We may need to verify your identity before processing certain requests to protect your information.

We will respond within the timeframes required by applicable law.

Certain requests may be subject to exceptions where information must be retained to complete transactions, prevent fraud, comply with legal obligations, or resolve disputes.

8. Data Retention

We retain personal information for as long as reasonably necessary to operate our business and fulfill the purposes described in this Privacy Policy.

This may include retaining information necessary to:

• Process and fulfill orders.

• Provide customer service and after-sales support.

• Manage returns, refunds, and payment disputes.

• Maintain accounting, tax, and transaction records.

• Prevent fraud and maintain security.

• Comply with legal obligations and resolve disputes.

Retention periods depend on the type of information, its purpose, and applicable legal requirements.

When personal information is no longer reasonably necessary, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information to us, please contact info@calmivelle.shop so we can review the matter and take appropriate action.

We will comply with applicable requirements concerning minors' personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, technology, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice of material changes.

We encourage customers to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, or if you wish to submit a privacy request or complaint, please contact us:

Calmivelle

Email: info@calmivelle.shop

Business Mailing Address: [Insert Your Actual Business Mailing Address]

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays.

We aim to respond to general customer inquiries within one business day. Privacy rights requests will be handled within the timeframes required by applicable law.

Thank you for choosing Calmivelle. We are committed to protecting your privacy and providing a transparent, secure, and reliable shopping experience.