Return & Refund Policy

Last Updated: October 2026

At Calmivelle, your satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains our return eligibility requirements, return procedures, shipping costs, and refund timelines.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

Items must be unworn, unwashed, and unused, except for reasonable fitting or inspection.
All original tags must remain attached.
Items should be returned in their original packaging whenever possible.

Return Shipping Deadline: Once your return request has been approved, you must ship your return package within 14 calendar days of receiving your prepaid return shipping label.

Returns requested outside the 30-day return window or shipped after the 14-day return shipping deadline may not be accepted, except where required by applicable law.

These conditions do not limit your rights regarding damaged, defective, or incorrect items under applicable law.

2. Return Shipping Costs & Fees

Free Prepaid Return Shipping Labels

Calmivelle provides a free prepaid return shipping label for all approved returns, regardless of the reason for return.

Customers are not required to pay any return shipping fees.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Calmivelle will cover all return shipping costs.
You may receive a free replacement or a full refund, as applicable.
If the order is refunded due to damaged, defective, or incorrect items, any original shipping charges paid for that order will also be refunded.

Change of Mind or Size-Related Returns

If you return an eligible item due to personal preference, a change of mind, or incorrect size selection:

You will receive a refund of the eligible returned item's purchase price.
Any original shipping charges paid at checkout are non-refundable.
No return shipping fees will be charged or deducted from your refund.

No Restocking Fees

Calmivelle does not charge restocking fees, return processing fees, or return shipping fees.

3. Non-Returnable Items

Items that have been worn, washed, altered, or damaged after delivery, beyond reasonable fitting or inspection, are not eligible for return.

This restriction does not apply to items that arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

4. How to Initiate a Return

To request a return, please follow these steps:

Step 1: Contact Customer Support

Email info@calmivelle.shop within 30 calendar days of receiving your item.

Please include:

Your order number
The item you wish to return
The reason for your return

Step 2: Return Request Review

Our customer support team will review your request and aim to respond within 1 business day, excluding weekends and U.S. federal holidays.

Step 3: Return Authorization

Once your return is approved, we will email you:

A free prepaid return shipping label
Detailed return shipping instructions
The deadline for shipping your return package

Step 4: Ship Your Return

Print the prepaid return shipping label, securely attach it to your return package, and follow the provided instructions.

You must ship your return package within 14 calendar days of receiving the prepaid return shipping label.

Please do not send any items back before receiving your return authorization and shipping instructions.

We do not accept Cash on Delivery (COD) return packages.

5. Return Shipping Address

All approved returns must be shipped using the prepaid return shipping label provided by Calmivelle via email.

The label will include our designated U.S.-based return shipping address, so you do not need to enter or arrange a return address yourself.

Please do not send returns to any address other than the one specified on your return shipping label.

6. Return Processing & Inspection Time

Once your return package has been delivered to our designated U.S. return facility:

Return Inspection: Please allow 1–2 business days for our team to inspect the returned items and verify their eligibility for a refund.
Notification: We will notify you by email once your return has been received and inspected, including the status of your refund request.

If additional information is required to complete the review, our customer support team will contact you.

7. Refund Amounts, Methods & Timelines

Refund Amounts

The amount refunded depends on the reason for your return:

Damaged, Defective, or Incorrect Items: Eligible returns will receive a full refund of the affected item's purchase price. If the entire order is refunded due to damaged, defective, or incorrect items, any original shipping charges paid for that order will also be refunded. For partial returns, any refund of original shipping charges will be determined based on the circumstances and applicable law.
Change of Mind or Size-Related Returns: Eligible returns will receive a refund of the returned item's purchase price. Original shipping charges paid at checkout are non-refundable.
Return Shipping Fees: No return shipping fees will be charged or deducted from your refund.
Restocking Fees: No restocking or return processing fees will be charged.

Any applicable sales tax refunds will be handled in accordance with applicable tax laws.

Refund Method

All approved refunds will be issued to the original payment method used for the purchase.

Refund Processing Time

Once your returned package has been delivered to our designated return facility, the refund process generally follows this timeline:

Return Inspection: 1–2 business days after the return package is delivered.
Refund Processing: 1–2 business days after the returned items have been inspected and approved.
Bank or Payment Provider Processing: Typically 3–5 business days after the refund has been issued.

Estimated Refund Timeline After Return Delivery: 5–9 business days.

This estimated timeframe begins when your return package is delivered to our designated return facility and includes inspection, refund processing, and bank processing.

It does not include the time required for your return package to travel to our return facility.

Actual refund posting times may vary depending on your bank or payment provider. We will notify you by email once your refund has been processed.

8. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us at info@calmivelle.shop as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number
A brief description of the issue
Clear photographs of the affected item, if available

After reviewing the information provided, we will arrange an appropriate resolution, such as a free replacement or a full refund, at no additional cost to you.

If a return is required, we will provide a free prepaid return shipping label.

Your rights regarding damaged, defective, or incorrect items are not limited by the standard return eligibility requirements where applicable law provides otherwise.

9. Exchanges

We do not offer direct exchanges at this time.

If you need a different size or style, you may return your eligible item according to this Return & Refund Policy and place a separate new order on our website.

All new orders are subject to current product availability and pricing.

This policy does not affect free replacements provided as a resolution for damaged, defective, or incorrect items.

10. Customer Support Contact Information

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:

Email: info@calmivelle.shop
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time: We aim to respond to all return and refund inquiries within 1 business day, excluding weekends and U.S. federal holidays.