Shipping Policy

Last Updated: October 2026

Thank you for shopping with Calmivelle. This Shipping Policy explains how we process, ship, and deliver your orders. We are committed to providing clear, transparent, and reliable shipping services to ensure a positive shopping experience.

1. Shipping Locations

  • United States Shipping: Calmivelle currently ships exclusively to addresses within the United States, including all 50 states.

  • We do not offer shipping to destinations outside the United States at this time.

  • Please Note: We currently do not deliver to military addresses (APO/FPO/DPO).

2. Order Processing Time

  • Processing Time: Orders are typically processed and prepared for shipment within 1–2 business days after the order is placed and payment is successfully confirmed.

  • Order Cut-off Time: Orders placed after 3:00 PM Eastern Time (ET), or on weekends or U.S. federal holidays, will begin processing on the next business day.

  • Business Days: Monday through Friday, excluding U.S. federal holidays.

Order processing includes order verification, quality checks, packaging, and shipment preparation. Orders are not processed or shipped on weekends or U.S. federal holidays.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

3. Shipping Methods, Costs & Delivery Time

We offer two flat-rate shipping options for orders within the United States. Shipping charges are clearly displayed at checkout before payment is completed.

Total Delivery Time = Order Processing Time + Transit Time.

Option 1: Standard Shipping

  • Orders of $50.00 USD or more: FREE Shipping

  • Orders under $50.00 USD: $5.00 Flat Rate

  • Estimated Transit Time: 7–12 business days

  • Estimated Total Delivery Time: 8–14 business days

Option 2: Expedited Shipping

  • All Orders: $10.00 USD Flat Rate

  • Estimated Transit Time: 5–8 business days

  • Estimated Total Delivery Time: 6–10 business days

Important Notes:

  • Delivery estimates are calculated in business days and exclude weekends and U.S. federal holidays.

  • Estimated total delivery times include order processing and transit time. Orders placed after the daily cut-off time, on weekends, or on U.S. federal holidays will begin processing on the next business day.

  • Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including severe weather, carrier disruptions, or other unforeseen transportation delays.

  • If we become aware of a significant shipping delay affecting your order, we will make reasonable efforts to notify you and provide available options in accordance with applicable law.

4. Shipping Carriers

We work with reliable shipping and logistics partners to deliver orders safely and efficiently.

Depending on the shipping destination and selected shipping service, deliveries may be handled by carriers including:

  • USPS

  • UPS

  • FedEx

  • DHL

The appropriate shipping carrier is selected based on the delivery address, shipping method, and available logistics services.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and a tracking link.

You can use this information to monitor the delivery status of your package through the relevant carrier's tracking system.

Please allow 24–48 hours after receiving your shipping confirmation for tracking updates to become available, as carriers may require additional time to register the initial shipment scan.

If you have not received a shipping confirmation within 3 business days after your order begins processing, please contact our customer support team at info@calmivelle.shop.

6. Transparent Pricing & No Hidden Fees

All product prices, shipping charges, and any applicable sales taxes collected by Calmivelle are clearly displayed at checkout before you complete your purchase.

Calmivelle does not charge hidden fees or additional handling fees. Any applicable import duties, customs clearance fees, or related import charges are covered by Calmivelle and will not be charged to customers.

The total amount payable is clearly shown before you place your order. Customers will not be required to pay any additional shipping, customs, or import-related fees upon delivery.

7. Delivery Address Responsibilities

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your delivery address, including street address, apartment or suite number, city, state, and ZIP code, before submitting your order.

If you notice an error in your shipping information, please contact us at info@calmivelle.shop as soon as possible.

We will make reasonable efforts to update your shipping details before shipment, but address changes cannot be guaranteed once order fulfillment has begun.

If a package cannot be delivered or is returned due to an incorrect or incomplete address provided by the customer, our support team will contact you to discuss the available options.

Any applicable reshipment fees will be clearly communicated and will require your approval before reshipment.

8. Lost, Delayed, or Missing Packages

We are committed to helping ensure that your order reaches you safely.

If your package is significantly delayed, lost in transit, or marked as delivered but has not been received, please contact our customer support team at info@calmivelle.shop.

We will investigate the issue with the relevant shipping carrier and work with you toward an appropriate resolution.

If your package is confirmed lost in transit or not properly delivered, we will arrange either a replacement at no additional cost or a full refund.

For packages marked as delivered but reported missing, we may request additional information to help verify the delivery status and investigate the issue with the carrier.

We will handle these cases fairly and in accordance with applicable consumer protection laws.

9. Damaged Packages

If your order arrives damaged during transit, please contact us at info@calmivelle.shop as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue efficiently, please provide:

  • Your order number

  • A brief description of the damage

  • Clear photographs of the damaged item and shipping packaging, if available

After reviewing the information provided, we will arrange an appropriate resolution, such as a free replacement or a full refund, at no additional cost to you.

The recommended 48-hour reporting period does not limit your rights under our Return & Refund Policy or applicable law.

10. Order Cancellations and Changes

Before Shipment

You may request to cancel or modify your order before it has been shipped by contacting info@calmivelle.shop.

We will make reasonable efforts to accommodate your request. However, cancellation or modification cannot be guaranteed once order processing or fulfillment has begun.

If your cancellation request is successfully processed, any payment collected for the canceled order will be refunded to your original payment method.

No cancellation fees will be charged for successfully canceled orders.

After Shipment

Once your order has been shipped, it can no longer be canceled or modified.

If you no longer wish to keep the items, you may request a return after delivery in accordance with our Return & Refund Policy.

11. Customer Support Contact Information

If you have any questions about shipping, delivery, tracking, or your order status, please contact our customer support team.

  • Email: info@calmivelle.shop

  • Business Address: 561 W 3rd St, San Pedro, CA 90731, United States

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

We aim to respond to all shipping-related inquiries within 1 business day, excluding weekends and U.S. federal holidays.

Thank you for choosing Calmivelle. We appreciate your trust and look forward to serving you.